We’re hiring: Serviced Accommodation Operations Manager
Work style: Flexible hours & locations (hybrid). Compensation: €35,000–€45,000 base (DOE) + generous performance bonus. Visa sponsorship: may be available after probation, subject to eligibility and business need.
Role highlights
- Guest operations with fast, high‑quality communication (target ≤30‑minute initial response in‑shift).
- Housekeeping leadership and hands‑on execution: cleaning & laundry when required; enforce linen & amenity standards.
- Maintenance triage, vendor dispatch and tracking; written pre‑approval for spends > €100; photo/receipt evidence.
- Reputation & claims: timely damage claims; challenge unreasonable reviews with documented evidence.
- Revenue & availability: daily calendar hygiene, minimum‑stays and stop‑sells; simple pricing routines.
- Reporting: weekly/monthly updates on SLA adherence, readiness photo checks, occupancy/RevPAR, incidents/claims, and costs.
Probation (summary)
- Length: 6 months; full charge of one flagship city‑centre property, including cleaning & laundry when required.
- Pay during probation: percentage of Net Operational Income (NOI); post‑probation transitions to base + bonus package.
- Operating standards: ≤30‑minute initial response in‑shift; maintain 4.9+/5 ratings; timely claims; readiness photo checks; accurate records/handovers.